Understand the operation
Map the real workflow, the people involved, the risk, the commercial pressure and the parts that are wasting time or causing repeat issues.
Manchester, UK · BM Technologies founder · SaaS builder
Building practical technology around real business problems.
BM Technologies is the base: supporting clients, running infrastructure, improving security and building software where it solves a real operational problem. The aim is not to force everything into a product. It is to understand how a business works and build the right tool when one does not already exist.
13+years across software, cloud and managed services
150+client estates supported in senior service roles
3major product platforms built from scratch
Current focus
Co-Founder at BM Technologies, focused on helping businesses get better technology outcomes through support, infrastructure, security and practical SaaS products built around real operational needs.
How I work
Practical technology work, from first problem to live system.
I sit between business operations and technical delivery: understanding what is actually slowing people down, deciding whether it needs process, infrastructure, security or software, then getting the right solution built.
That comes from the day-to-day reality of BM Technologies: supporting clients, running live platforms, making commercial decisions and building systems like Axis-One and Pulse when the existing tools are not enough.
Choose the right answer
Not everything needs custom software. Sometimes it is better support, cleaner infrastructure, tighter security, automation or a simpler process.
Build and ship properly
When software is the answer, design the architecture, build the MVP, connect the systems, handle users, billing, data and the admin surfaces around it.
Keep it reliable
Run it like production matters: monitoring, backups, deployment discipline, security, documentation and clear ownership once it is live.
Flagship builds
Built from operational pain, not pitch decks.
PSA / MSP operations
Axis-One is the operational system being built around how an MSP actually runs: tickets, SLAs, contracts, time, billing, projects, clients, assets and reporting in one multi-tenant workspace.
- Ticketing & SLAs
- Contracts
- Time & billing
- Projects
- Assets
- Client portals
Hosting control plane
Pulse is the hosting control plane behind BM Technologies’ production web platform: server fleets, WordPress sites, backups, restores, SSL, cache controls, uptime checks and visual website monitoring.
- Fleet dashboard
- Backups & restores
- SSL
- Cache control
- Uptime
- Visual monitoring
Career arc
Current leadership, backed by years in the trenches.
Co-Founder & Managing Director
BM TechnologiesFounder/operator role across strategy, clients, commercial decisions, infrastructure, security, service delivery and the software products built around the business.
Visit bm-technologies.co.ukChief Technology Officer
Mental Health 360Technology leadership for a mission-led organisation, covering secure systems, digital delivery, scalable infrastructure and product thinking in a sensitive sector.
Visit mentalhealth360.org.ukCo-Founder & Managing Director · BM Technologies
Started BM Technologies in 2021 and, alongside Amy and James, helped grow it into a practical technology business covering managed IT, cloud, cyber security, hosting, web delivery and bespoke software. It has always been a team effort: building the service, supporting clients properly, setting technical standards and creating products when the market does not give us the right tool.
Built the businessCreated the service model, pricing, supplier relationships, proposals, delivery process and client communication style from the ground up.
Own client strategyWork directly with owners, directors and boards, turning messy technical risk into clear options, budgets and plans people can act on.
Run real infrastructureOperate production hosting, VPS estates, WordPress fleets, Microsoft 365, networking, security, backups, monitoring and migrations for live businesses.
Ship softwareDesigned and built Axis-One, Pulse, reporting tools, automations, portals and internal systems around actual operational pain, not hypothetical product ideas.
Lead deliveryPlan and deliver IT takeovers, cloud migrations, infrastructure upgrades, website projects and security improvements while managing risk and expectation.
Make the callsHandle build-vs-buy decisions, vendor management, Microsoft Partner/CSP administration, incident response, roadmap priorities and the hard trade-offs.
Service Desk Manager · Stonegate LLP
Led a five-person support team across a large MSP client base, balancing technical escalation, service quality, people development and client communication.
150+ client estatesSupported everything from small businesses to 150+ user organisations across Microsoft, server and endpoint environments.
Large email migrationsPlanned and supported Microsoft 365 and mailbox migration work, keeping disruption low and communication clear.
Team leadershipMentored technicians, handled escalations and improved consistency in how support was delivered.
Modern workplaceWorked across Entra ID, Intune, Windows Server, macOS, Microsoft 365 and service process improvement.
Senior IT Technician · The Pilot Group
Took ownership of the IT function during a reset period, rebuilding trust, tightening process and improving the infrastructure foundations.
Support resetIntroduced a one-hour ticket response SLA and clearer support workflows so the business knew what to expect.
Server upgradesUpgraded key infrastructure servers and improved the reliability of internal systems.
Change controlIntroduced practical change and release processes to reduce avoidable disruption.
Security baselineImproved password policy, procurement, asset control and began Cyber Essentials alignment.
3rd Line Infrastructure Engineer · Clothes 2 Order
Became responsible for on-premise and virtualised infrastructure in a production-heavy environment where downtime mattered.
Server farm upgradesWorked on virtual host upgrades and infrastructure refreshes supporting production and office systems.
Firewall replacementLed firewall replacement work and improved control over production networking and web filtering.
Wireless rolloutDelivered wireless infrastructure improvements across a busy operational environment.
Production supportHandled business-critical outages and infrastructure issues where speed and judgement mattered.
IT Support Manager · IGC Technical Solutions
Delivered senior infrastructure and 3rd-line support across multiple client environments, combining hands-on delivery with team escalation ownership.
Data-centre upgradePlayed a key role in a cloud platform upgrade that increased user capacity by 30%.
Office 365 migrationsLed client email and Office 365 migration projects, including planning, cutover and post-migration support.
Office relocationsDelivered relocation projects covering connectivity, networks, devices and user continuity.
DR and networksWorked on network configuration, disaster recovery planning and senior technical escalations.
2nd / 3rd Line Technician and Service Desk foundations
Built the technical foundation in fast-moving support environments, learning how systems fail, how users actually work and how to stay calm during business-critical issues.
Warehouse systemsSupported business-critical warehouse and operational systems at Boohoo.com.
Deployment toolingWorked with WSUS, WDS, SCCM, Windows 10, macOS management, Linux and JDA-related support.
Microsoft estatesSupported Exchange, Windows Server, SQL troubleshooting and Blackberry/BES Express environments.
Service desk groundingBuilt the customer-facing instincts, urgency and troubleshooting discipline that still shape how I lead technical work.
Stack and strengths
The useful mix: products, code, cloud and operational reality.
My experience sits across building software, running production infrastructure and owning the decisions that make systems reliable. The common thread is practical technical work that survives contact with real businesses.
Most interested in
SaaS products
Developer tools
AI-enabled products
Infrastructure platforms
Security platforms
B2B workflows
Automation
Technical moats
Technical background
JavaScript
TypeScript
React
Next.js
Tailwind
Go
Node.js
REST APIs
SaaS architecture
PostgreSQL
MySQL / MariaDB
SQLite
WordPress development
Linux ops
Docker
VPS / cloud infrastructure
Nginx / Caddy
DNS / CDN / Cloudflare
MFA
Passkeys / WebAuthn
Admin dashboards
Billing
User management
Monitoring
Backups
Release management
Comfortable owning
Product architecture
MVP builds
Scaling infrastructure
DevOps & deployment
Security & reliability
Technical roadmaps
The short version